Frequently Asked Questions
- Membership Tiers
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4. What features are included in the verified free membership?
- Account security
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17. I forgot my password and my primary email address. What should I do?
- Using the website and mobile applications
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22. I had many more Contacts before I converted to ASW. What happened?
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27. My friend did not receive my invitation to join ASW. What do I do?
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28. My friend received my invitation but is unable to register. What now?
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29. I accidentally selected "ignore" on a contact request. How do I undo this?
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30. How can I block certain members from sending me Messages?
- Subscription membership
- Membership Privileges (Paid Members)
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39. I'm having a problem redeeming a Privilege. What do I do?
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40. Can my friends or family use my Membership Card or ASW account to redeem Privileges?
- Membership Card
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42. When do I need my Membership Card? What can it do for me?
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45. Do I need a new Membership Card after I renew my membership?
- Reporting abuse and website issue
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46. I have an issue with another member or something a member posted on the site. What do I do?
Membership Tiers
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1. How can I get an unverified free membership?
You can join as a free member (unverified) in a few different ways. First, you can sign up directly by selecting the 'Create a free account' option available on our public pages or apps. Alternatively, if you're already a Basic Account Holder (i.e., an ASW Collection user), you can log in using your existing credentials. Lastly, you can receive an invitation from another free member (unverified) to join.
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2. What is included in an unverified free membership?
As an Unverified Free member, you have access to many of the core features of ASW, although there are some limitations due to the lack of verification.
You can navigate around most of the site and explore content. You also have the ability to view most of the content available on ASW and book hotels. Additionally, you can invite others to join as Unverified Free members and request to become a verified member.
However, there are several restrictions. You will not be visible to other members and cannot interact with other members or their content. This means you won’t be able to post, comment, reply, or create any member content. You also cannot view the names, profile images, or any profile details of verified members. Messaging or sending contact requests to other members is not allowed, and you cannot see or attend events unless the event specifically allows unverified free members to view and attend.
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3. How can I get a verified free membership?
You can obtain a verified free membership in several ways.
If you're an existing ASMALLWORLD member, including those with free trial memberships or comped memberships, you can log in to access the verified free membership tier. You may also log in if you're an expired, legacy, or dormant member, or if you had an accepted membership application but never completed sign-up.
Additionally, if you received an invitation from another Verified member or from ASW, you can accept the invitation to join as a Verified Free member. Lastly, you can go through a verification process by clicking on the 'Verify Me' button. You'll first need to complete onboarding, after which you will be given three options to choose from in order to complete your verification.
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4. What features are included in the verified free membership?
As a Verified Free member, you have access to most features with minimal restrictions. You can navigate around the entire site and interact with other members and their content, including creating discussions, posts, comments, and replies. You can see the names, profile images, and other profile details of members, depending on their privacy settings. You are also able to send contact requests, message your contacts, and view and get tickets for events where your audience type allows it. Additionally, you can book hotels and invite others to join as Verified Free members.
However, you do not have access to premium features that are only available to paid members.
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5. How can I become a Paid Member?
You can become a paid member by purchasing any of the ASMALLWORLD membership tiers. There are three paid membership options: Premium, Prestige, and Signature. Each tier offers a different set of benefits, but all provide the same level of access to paid features. Additionally, you may gain complimentary access to a paid membership through a comp invite or by having ambassador status.
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6. What is the Premium Membership?
The Premium membership offers the same benefits as the current ASMALLWORLD membership tier. It includes full access to all paid features and benefits available to paid members.
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7. What is the Signature Membership?
The Signature membership offers all the benefits of the Premium tier, but with even more exclusive features. Signature members receive 500,000 award miles from our airline partners along with many travel-related privileges.
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8. What are the benefits of a Paid Membership?
As a paid member, you gain all the features of a Verified Free membership, plus several exclusive privileges and functionalities.
You will have the ability to message non-contacts, create job and real-estate posts, and redeem additional privileges. You can also search for members in specific locations and see who has viewed your profile. Paid members have access to extra privacy options, including the ability to manage who can view their profile and who can see posts they've been tagged in. You can choose to hide your profile views from other members or select who can see your profile—either everyone or just your contacts. Additionally, you will have the option to opt out of verification request searches.
Paid members also enjoy exclusive access to events for paid members only, as well as special discounts on tickets. You can customise who sees your posts—whether it’s everyone, verified members only, or just your contacts.
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9. What are the limitations of Paid Membership?
The only restriction is that you cannot access content with an audience that explicitly excludes your membership tier.
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10. How does fulfilment work for membership packages?
When you purchase award miles, they will be deposited into your account within 7 business days of your purchase. For other travel benefits, our Support team will reach out to you within 2 business days to provide further instructions on how to access and use these benefits.
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11. How do I access platform features after payment?
For platform features, you will have instant access to all available features as soon as your payment is processed. There are no delays or waiting periods for access to the platform's premium functionalities.
Account security
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12. How does two-factor authentication work?
To enhance the security of your account, we use two-factor authentication (2FA) to verify each login. Here's how it works:
1. Login with Your Credentials: When you enter your username and password, you'll be prompted to verify your identity.2. Check Your Email: After entering your login credentials, we'll send a unique verification code to the email address associated with your account.3. Enter the Code: Simply retrieve the code from your email and enter it in the designated field on the login screen.This quick and secure process ensures that only you can access your account. Make sure to use an email address you can access easily and check regularly.
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13. Why do I need to confirm my email address?
To ensure the security of our community, we ask all members to confirm their email address before accessing the site. This step verifies your identity and helps us keep your account secure.
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14. How do I confirm my email address?
1. Sign Up: After you complete the sign-up process, we'll send a confirmation email to the address you provided.2. Check Your Inbox: Locate the email from us and click the confirmation link inside.3. Access the Site: Once your email is confirmed, you'll have access to the site and its features. -
15. What if I didn't receive the confirmation email?
If you don't see the email, please check your spam or junk folder. If it's not there, you can request a new confirmation email from the login page or contact our support team for assistance at support@asw.com.
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16. I forgot my password. How do I retrieve it?
If you forget your password, go to the login page and click on "Forgot Username/Password?" Follow the instructions, and we will send a temporary password to the primary email address on record in your account. Use the temporary password to login to your account and then create a new password in your Account Settings.
Currently, passwords can only be changed through the website, and not through the mobile applications.
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17. I forgot my password and my primary email address. What should I do?
If you forget both your password and primary email address, please write to support@asw.com. Upon correctly answering your security questions, you will receive a temporary password by email. In certain cases, we may also request some additional identification to confirm you are the actual account owner. Once logged into your account, change your temporary password and update your primary email address.
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18. How do I change my password?
To change your password, click on your name at the top of the page, go to Account Settings, then Password. Enter your current password, then your new password.
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19. How do I change my registered email addresses?
To update your email address, follow these steps:
1. Go to Email Settings: Open Account Settings and select My Account > Email Address.2. Enter New Email: You'll see your current email address displayed. Type in your new email address.3. Confirm Email: Once the new email is entered correctly, click or tap Confirm Email.4. Check Your Inbox:
Web: A confirmation link will be sent to your new email. Click the link to verify, and you'll be taken back to the website with a success message.
Mobile App: Look for the confirmation email in your inbox and click the link to verify. You'll then log in on the app and see a success message.5. Finish: Click Enter ASMALLWORLD to complete the update.
Using the website and mobile applications
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20. I need help using the site.
Send the webmaster a message or write to us at support@asw.com, and we'll do our best to help.
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21. Why don't I receive ASW emails or notifications?
Check your Email Notifications and Email Subscriptions settings by clicking your name at the top of the page, then Account Settings > Email Preferences. Ensure that you have opted into the emails that interest you.
If you still don't receive them, check your spam folder. You may need to add asw.com or asmallworld.net emails to your email provider's safe list. -
22. I had many more Contacts before I converted to ASW. What happened?
As your friends subscribe to ASW, they will automatically be added to your Contacts. You may also view former contacts who have yet to re-join ASW by scrolling down to the bottom of the Contacts page. Here, you can also re-invite your old contacts to join ASW. This action will not use any of your allocated invitations.
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23. How do I add Contacts?
To add friends to your Contacts, go to 'Members' in the main navigation bar, search for friends you know, and click on their names to open their profiles. Click the 'Add to contacts' button that appears under their profile pictures.
You can also try using the 'Find Contacts on ASW' button at the top right of the page, that will help you import contacts to see if they are also members. -
24. Why can't I add a Contact?
It's likely that you already tried adding that contact to your Contacts list, and the contact request is still pending. Alternatively, you may have been restricted from sending contact requests. If this is the case, the webmaster will have contacted you to explain.
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25. How do I remove someone from my Contacts?
Click on your name at the top right of the page, then 'My Contacts.' Scroll down to the name of the person you'd like to remove, and click 'Remove'. Members will not be notified that they have been removed from your contacts.
Note that you cannot remove members who invited you or whom you invited to join ASW. -
26. How do I invite someone to join ASW?
To invite someone to join ASW, go to the home page, where you'll see the option to 'Invite' on the left side of the page.
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27. My friend did not receive my invitation to join ASW. What do I do?
To check the status of your invitations, go to the home page, then click 'See All' beside 'Your Invitations.' On the Invitations page, scroll down to 'Your Invitations.' You'll see your most recent Invitations History on the right; click on 'See All' to see more. You can use the 'Re-send invitation' option to resend invitations that have been lost.
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28. My friend received my invitation but is unable to register. What now?
Ask your friend to write to us at support@asw.com, with a copy of the invitation email so we can see the data associated with the invitation.
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29. I accidentally selected "ignore" on a contact request. How do I undo this?
You can accept a contact request you previously ignored by going to the profile page of the member in question and clicking 'Accept Contact Request' below the profile picture.
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30. How can I block certain members from sending me Messages?
We have provided message filtering options so you can choose who can contact you. To review them, go to Account Settings > Privacy Settings > Messages.
You may also block specific members from sending you messages by clicking on the link that appears at the bottom of the message a user sends. If you change your mind, you may undo this action in Account Settings > Privacy Settings > Messages. -
31. How do I post a new Discussion?
To post a new discussion, go to Discussions and click 'Create Discussion.' You cannot delete an entire discussion because doing so would also delete replies from other members. However, you can edit posts and comments made.
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32. How do I change locations on the mobile application?
To change your location, tap on the name of your current city at the top of your screen. This will open a scrollable menu with a list of ASW Cities. From there, you can select a new city, and the content will automatically update to reflect that city.
You also have the option to enable location tracking, which allows the app to update your ASW city based on where you are. This feature can be activated or deactivated by editing your profile settings. Simply navigate to your profile to make the changes.
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33. Can I see who has viewed my ASW profile page?
Yes, it's now possible to see who has viewed your ASW profile page. This feature is available in full to paid members. However, free members have limited access to this feature.
Subscription membership
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34. How does annual subscription membership work?
Membership on ASW lasts one calendar year from the day your membership fee is processed. At the end of your membership year, your membership will automatically renew and be processed to the credit card you have on file.
To ensure successful renewal, please check that your billing information is up to date. You can manage your credit card information in your Account Settings.
To cancel membership prior to your renewal date, visit the Account Termination section in your Account Settings page. -
35. My billing information has changed. How do I update it?
Click on your name at the top of the page, then Account Settings > Billing Info.
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36. How do I terminate my account?
To terminate your account, go to Account Settings > My Account > Account Termination and follow the prompts.
After terminating your membership, you will still have an unverified free account, allowing you to access any hotel bookings, event tickets, and other services. If you do not wish to retain an unverified free account, you can choose to delete your membership instead.
Please note that if you delete your account, it cannot be reactivated in the future. Termination, reactivation, and account deletion can all be done through self-service in both the web and mobile app.
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37. May I return to ASW if I terminate my account?
If you terminate your account, you can reactivate it in the future. As long as you reactivate within one calendar year of your last membership fee payment, no additional fees will apply, and your membership expiry date will remain the same as it was prior to termination.
However, if you request data deletion when terminating your account, reactivation will not be possible. Please note that your membership fee is non-refundable.
Membership Privileges (Paid Members)
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38. How do I redeem Member Privileges?
Each Member Privilege has its own dedicated page in the Member Privileges section of our site with specific information about that benefit. Member Privileges can be redeemed in a few different ways, depending on the preference of the Privilege Partner. Specific redemption instructions will be defined on a Privilege page.
Some Privileges can or must be redeemed in person. If you intend to redeem a Privilege in person, please be sure to have your Membership Card (also available as a digital card in the app); the card, along with valid photo identification, will be required to confirm your ASW membership and complete the Privilege redemption. -
39. I'm having a problem redeeming a Privilege. What do I do?
Should you ever have an issue redeeming a Privilege, please email support@asw.com and we will help resolve your issues as swiftly as possible.
Please note, some cases might require contacting our Brand Partners. As such, resolving certain Privilege redemption issues might require waiting until regular weekday business hours. -
40. Can my friends or family use my Membership Card or ASW account to redeem Privileges?
As stated in our Terms of Service, only the subscribed ASW member can redeem Privileges and access the benefits of being a member. Doing otherwise will jeopardize your membership.
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41. Do Privilege Partners or Privileges change?
As a general rule, Privileges are accessible for one calendar year, though we may choose to extend some. We are always adding new benefits to our Member Privileges program in our continued effort to bring you the most useful and relevant Privileges we can. Based on feedback and other considerations, aspects of certain Privileges might be altered from time to time.
Membership Card
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42. When do I need my Membership Card? What can it do for me?
Please bring your Membership Card when attending ASW Events or redeeming or using Privileges offline. The Membership Card is available as a digital card in the app, so bringing your phone is enough. It is our policy that your Membership Card must always be used in conjunction with valid photo identification.
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43. Where can I find my membership card?
Your membership card is available as a digital card in both our iOS and our Android app. On iOS, click the "more" menu at the bottom right and then choose "My Membership Card". On Android, open the menu at the top left and then choose "My Membership Card".
If you do not use the app or have a smartphone that is neither iOS nor Android, you can also access your card at https://www.asmallworld.com/mycard. -
44. Does my Membership Card expire?
Your Membership Card is valid during the duration of subscribed membership. If you cancel your membership or your membership is terminated, your Card will be rendered invalid.
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45. Do I need a new Membership Card after I renew my membership?
Your digital card will automatically update in the app and at https://www.asmallworld.com/mycard. You don't have to take any action.
Reporting abuse and website issue
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46. I have an issue with another member or something a member posted on the site. What do I do?
If you find something that offends you or violates our policies, please use the 'Report Abuse' button on the message or text in question. This will send us an alert so that we can view the offensive content before deciding on what action, if any, to take. Since we are unable to take action based on hearsay, you may be asked to provide more information or further proof of wrongdoing.
.Only the webmasters know the identity of the person reporting abuse, and it is always kept confidential.
To make a general abuse or issues report, please visit the 'Report Member Issues' link in the website footer.
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